LOTFI, F.; MANSOURIFARD, M. Introducing a Model for Customer Satisfaction Based Smart Business Systems. E-business technologies conference proceedings, [S. l.], v. 1, n. 1, p. 25–30, 2021. Disponível em: https://ebt.rs/journals/index.php/conf-proc/article/view/26. Acesso em: 8 may. 2024.