E-government Divide – Case Study Serbia

Abstract

The paper investigates the phenomenon of the e-government divide, which is assumed to present one of the main obstacles for the further development of digital services, and public administration in general. The results of quantitative and qualitative research indicated that it is necessary to redefine the methodological framework for measuring and monitoring both the digital divide in general and the e-government divide. Emphasis was placed on digital skills, which were found to represent one of the main factors of e-government inclusion. A methodological approach based on the definition of gap levels, with corresponding indicator is proposed. This solution is analyzed through a case study: e-government divide in the Republic of Serbia. The indicators defined in this way are given and their base values calculated for 2022.